This Shipping Policy applies to orders placed on the All Things EFFY USA website. It explains how shipping works, where orders ship from, estimated delivery timeframes, and how shipping-related issues are handled.

Domestic U.S. Shipping (Primary Fulfillment Method)

Where Domestic Orders Ship From

The majority of orders placed on our U.S. store are fulfilled domestically from our U.S. fulfillment partner in Texas. If an item is fulfilled domestically, it does not ship internationally and does not involve customs clearance or import duties.

Domestic Carriers

Domestic U.S. orders currently ship via:

• USPS
• UniUni

We are actively working on adding UPS as an additional carrier. Carrier selection is based on parcel size, weight, destination, and service availability.

Order Processing (Domestic Orders)

Orders are typically shipped the next business day.

However, please allow 1–3 business days for order processing, excluding weekends and public holidays. Occasionally, slight delays may occur due to:

• Address formatting or verification issues requiring manual review
• System sync delays between our store and fulfillment partner
• Increased order volume during launches or promotions
• Orders being placed on an automatic fraud-prevention hold

For fraud protection, some orders may be temporarily held for manual review. This can occur for reasons including (but not limited to):

• Missing or incomplete billing or shipping address
• Multiple payment attempts on the same order
• Use of a VPN or masked location during checkout
• A significant distance between billing address, shipping address, and order location

Because we are a small business, all flagged orders are reviewed manually. If your order is placed on a fraud hold, we will contact you to verify your details before the order is released for shipment.

If your address details are entered correctly, payment is successful, and the item is in stock and ready to ship, your order will usually dispatch within one business day.

Domestic Delivery Estimates

All delivery timeframes shown at checkout or referenced anywhere on our website are estimates only and are not guaranteed.

Once a parcel has been handed to the carrier, delivery timing and routing are entirely controlled by the carrier and are outside of our control. We cannot and do not guarantee delivery by a specific date or time.

Typical domestic delivery estimates after dispatch:

• Standard shipping: approximately 2–7 business days
• Express shipping (where available): approximately 1–3 business days

Delays may occur due to weather events, carrier backlogs, peak shipping periods, staffing shortages, or routing issues.

Shipping Rates (Domestic)

Shipping rates are calculated at checkout based on parcel size, weight, and destination. We do not add hidden handling or packing fees.

Large / Heavy Orders (Important)

Orders over 39 lbs (18 kg) may exceed single-parcel carrier limitations and can result in significantly higher shipping costs.

To avoid excessive shipping charges, please split large orders into multiple separate orders, or contact us at hello@allthingseffy.com for a freight quote. Email is the best way to reach us and we respond quickly.

Tracking (Domestic Orders)

All domestic orders include tracking. Once your order ships, you will receive a shipping confirmation email with tracking details. Tracking updates are generated by the carrier and may not update in real time.

If you do not receive a shipping email, please check your spam or junk folder.

Address Accuracy & PO Boxes

Customers are responsible for ensuring that their shipping address is complete and accurate at checkout. If a parcel is returned to us due to an incorrect or incomplete address, reshipping costs will be the responsibility of the customer.

Some services may be unable to deliver to PO Boxes. If a PO Box is entered, we may adjust the shipping method to a compatible carrier.

Delivery Issues, Delays & Missing Parcels (Domestic)

If you experience a delivery delay or issue, your first point of contact must be the carrier listed in your tracking information. Only the carrier can access internal scans, routing notes, and delivery attempt details.

After contacting the carrier, you may reach out to us if:

• You are unable to obtain a response
• The carrier confirms the parcel is lost
• You require assistance understanding or initiating a claim

Timeframes matter:

• If a parcel is marked as undelivered or missing, you must notify us within 45 days of the order date.
• If a parcel is marked as delivered but not received, we will assist where possible by providing tracking details and guiding you through next steps.
• Customers are responsible for checking around the delivery location, including mailboxes, parcel lockers, neighbors, household members, and contacting their local carrier office.
• If the carrier confirms delivery, denies a claim, or otherwise determines that the parcel was successfully delivered, we are unfortunately not able to guarantee compensation, replacement, or refund for the order.
• Final delivery determinations are made by the carrier.

Once a parcel has been marked as delivered by the carrier, responsibility for the parcel generally passes to the customer. While we understand that lost or stolen deliveries are extremely frustrating, we are a small business and cannot absorb the cost of replacing or refunding orders where the carrier has confirmed successful delivery.

Factory Direct Shipping (Secondary Fulfillment Path)

Factory Direct shipping applies only to products that are clearly labeled as Factory Direct on the product page and/or at checkout. If your order is not labeled Factory Direct, it ships domestically from Texas and follows the policy above.

Factory Direct Carrier

Factory Direct orders for U.S. customers ship via FedEx.

Duties & Tariffs (Factory Direct Orders)

For U.S. Factory Direct orders, all applicable duties and tariffs are prepaid by us and included in the product price. You will not be required to pay duties on delivery.

Factory Direct Delivery Timeframes

Factory Direct delivery timeframes are estimates only and are not guaranteed. Typical delivery timeframe is approximately 11–20 business days from dispatch. Delays may occur due to customs processing, inspections, weather events, or carrier network disruptions.

Tracking for Factory Direct Orders

Tracking numbers are typically provided within 5 business days of ordering. By the time you receive your tracking number, your order will already be in transit. This delay is due to how we work with our factories and their shipping systems. We appreciate your patience.

If you have any concerns while waiting for tracking, please reach out to us.

Factory Direct Delivery Issues

For Factory Direct orders, please contact FedEx first using your tracking information, then contact us if you require assistance or if the carrier confirms a loss. Factory Direct orders are also subject to the relevant sections of our Return & Refund Policy.