When the machine is shipped to us first we do a check of the machine to ensure it's complete functionality. We introduce our printout and stickers to help beginners understand how to use the machine and You get an extra sense of security
FACTORY DIRECT SHIPPING
We ship a tufting gun from our Supplier's Factory directly to you.
This means we do not import the machine to New Zealand which saves the machine being transported twice to reach you. This is means less impact on ourenvironment.
We offer a 6 MONTH Warranty on all machines shipped factory direct because we have so much faith and trust in our supplier!
You get accurate tracking, fast dispatch, and speedy delivery.
We have worked with the same supplier from 4 years. We won't lie, there were quite a lot of hiccups as the manufacturers and engineers figured out what the tufting community required from their using these machines in their homes as opposed to them being used in the rug making industry. This meant we felt each machine needed to be viewed and tested personally by us. We were also learning so much about these machines and how they were being used!
Over the last year we have not had one machine arrive at EFFY HQ that has not worked directly out of the box.
This means we felt confident enough to start offering a 6 Month Warranty.
Building on this confidence and trust has lead to the decision to now trust that machines sent from the factory to your door will meet our expectation.
We will stand behind that machine 100% with our 6 Month Warranty.
If you want to learn more about our warranty and what it entails you may find it on our website.